As a team of keen horticulturalists with over 50 years' horticultural experience, we are totally committed to making sure you receive great quality products, supported by the service you deserve, delivered in a timely way and all great value for money. Whatever you buy from us we genuinely want you to be delighted with it, which is why we are happy provide you with a Complete Guarantee of Satisfaction.
All of our products are supplied with a complete and unconditional guarantee for the first 30 days after you receive them, which is in addition to your statutory rights. But, to give you even more assurance, thereafter we are delighted to provide you with our 'Lifetime Guarantee' on all hardy plants which means just that!
"If at any time any hardy tree, shrub, plant or bulb you buy from us does not thrive, let us know and we will send you a direct replacement FREE OF CHARGE, without question - all we ask is that you pay for the current standard Postage, Packing and Insurance for the item."
* Hardy plants are defined as plants which we would reasonably expect to overwinter and survive multiple growing seasons in the UK climate. Lookout for the snowflake symbol, this means the product is covered under our guarantee.
** If the product you ordered is no longer available, we will happily replace it with an equivalent item. If your original order was eligible for free P&P, we ask that you pay the current, standard P&P charge in order to replace items under Lifetime Guarantee. Under no circumstances will we issue cash refunds under our Lifetime Guarantee.
There are several ways to contact us 24 hours a day, 7 days a week
You will also find answers to many questions in our 'FAQ' section, which is often the fastest way to deal with your queries.
Email us at [email protected]- we will normally get back to you within 24 hours of receiving your message, but will upon receipt of it confirm we have it. During our really busy time of year, particularly between March - June, please do allow us a little longer though.
Call us on 0333 210 0468 - Our Customer Service team are available to take you calls 7 days a week Monday to Saturday 8.00am to 8.00pm & Sunday 9.00am to 6.00pm.
What we really hope is that when we do a good job for you, you simply tell your family and friends about it. In the unlikely event we fail to meet your expectations, or if any item ever arrives damaged or incomplete, please tell us ASAP so that we can sort it out for you as quickly as we can.
Many thanks for your interest!
Peter McDermott, Managing Director & Keen Gardener!
PS - Please do not Return any goods to us unless we ask you to. Also, remember that our 'Lifetime Guarantee' in no way affects you statutory rights.