Frequently Asked Questions

Check out our helpful frequently asked questions below which may well provide you with the answer you're looking for without the need of getting in touch with us.

  1. How do I order from you?

    You can order by post by writing to GardenBargains, PO Box 637, York, YO26 0DQ, or by calling our UK call centre on 03332 021061 (Calls charged at 5p/min plus your network provider's access charge), or order through this website.

    Please note that the telephone number above is not accessible from all mobile phones.

  2. How can I pay for my order?

    Online and over the telephone, we accept most major credit and debit cards, including Visa, Visa Electron, Mastercard, Maestro and Delta, but not Diners Club and American Express. We also accept payment by PayPal if you order online.

    By post, we accept cheques made payable to "Garden Bargains". We are unable to accept National Garden Gift Vouchers at this time.

  3. When do you charge my Account?

    We only charge your credit or debit card when the products are actually dispatched to you (although we may pre-authorise your card when your order is first processed).

    Cheques are cashed when your order is received.

    PayPal accounts are debited when you order.

  4. Will I get an Order Confirmation?

    If you order online, and you have provided a valid email address, you will get an automatic order confirmation e-mail.

    For post or phone orders, we will send a confirmation email if you have provided your email address.

    We will not send confirmations out by post.

  5. Can I change or cancel my order?

    If for any reason you need to make a change to your order, or wish to cancel, please call Customer Services on 03332 021061, or email cs@gardenbargains.com

    There is more information about cancelling your order in our Terms and Conditions.

  6. When will I receive my order?

    Your order will normally be sent within 7-10 working days, subject to availability.

    We will always endeavour to send your plants "nursery fresh" in perfect condition to give them the best possible start when you plant them, so we avoid dispatching over Bank Holiday weekends. Our courier will deliver plants on Saturdays, so dispatching close to the weekend is not a problem. Our Nursery Manager may also hold your order if adverse weather is forecast that they believe may affect your plants. We will always try to keep you informed in such circumstances.

    For items where we take pre-orders, the email confirming your order will confirm the anticipated delivery date to you. Where we are selling stock for a month or so in advance, we will always indicate this clearly in any advertisements, in our catalogues or on the website, and your credit card will not be charged until the goods you have ordered are dispatched. In some cases, your order may be split, and arrive in 2 or more parcels, which will be shown clearly on the Dispatch Notes accompanying your order.

  7. Can I Track my order?

    If you have provided us with an email address, we will confirm dispatch to you when your parcel actually leaves the nursery pack house; for larger items, sent by courier, this confirmation email will contain a link enabling you to track the progress of your order. If you have not received your goods a week after receiving your dispatch email, please call Customer Services on 03332 021061 who will investigate for you. Unfortunately, Royal Mail (postal) orders cannot be tracked at present.

  8. How much does Delivery cost?

    PP&I is charged according to the costs levied to us by the various carriers we use, which are based on a parcel's weight and size. The PP&I charge is clearly shown in your shopping basket online, and you will only pay one PP&I charge irrespective of the number of items bought. Some items, due to their size and/or weight, may attract additional charges; however these charges will be highlighted in the product details page and in your shopping basket. See ňúDelivery Charges Explained in our Terms and Conditions for more details.

  9. How do my plants arrive?

    Lightweight orders, like plug plants, are delivered to your door by Royal Mail with your normal post. These usually arrive the day after we dispatch them to ensure maximum freshness. Larger and heavier items will be sent using our carrier who will deliver to your door. If there is no-one at home to accept the delivery, our delivery drivers are instructed to leave the parcel somewhere safe and will post a card for you explaining where your goods have been left.

    Our plants may be sent in specially designed mini-greenhouses and strong boxes that have been designed specifically for the purpose of ensuring safe delivery. Moreover, our experienced nursery team always try to ensure that your plants arrive nursery fresh.

    On the rare occasions that your plants do not arrive in perfect condition, or you receive the wrong items, please let us know as soon as possible so we can work to resolve the issue for you quickly.

  10. What if all my order is not ready at once?

    Sometimes we will send your order in more than one consignment - for instance, if you order a number of products that will be ready for despatch at different times over an extended period. Please note that you will only be charged one PP& I cost in this instance, which will be charged when the first part of your order is dispatched. Your Dispatch Note will confirm what part of your order remains outstanding with an indication of when you should expect to receive the remaining item(s).

  11. Substitutes:

    On rare occasions, particularly when we approach the end of a stock line, we may run short of a variety, or find the quality is not to our usual high standard. In such cases we reserve the right to send a substitute of a similar variety, of equal or higher value than the original ordered.

  12. Is there anywhere you cannot send plants?

    We only deliver to the United Kingdom. For plant health reasons, we cannot deliver fruit trees to the Channel Islands, or seed potatoes outside of the UK mainland.

  13. Where should I send any Returns?

    Please do not send any goods back to us by return without consulting our customer service team. If you wish to cancel your order or return an item, please contact our Customer Services team on 03332 021061, or email cs@gardenbargains.com

  14. What happens if things go wrong?

    With live and perishable products, things will occasionally go wrong in the delivery system, especially in periods of extreme hot or cold weather. Please let us know of any issues as soon as you can, so we can put it right quickly for you. We try our best to resolve any issues within a day or so, and will agree with you whether you would like a replacement, an alternative item or a refund. Your satisfaction is our priority, so in the unlikely event that we get something wrong, make sure you tell us immediately. Your statutory rights are unaffected by this undertaking.

    We want you to buy with confidence, so for ALL hardy plants, including trees, shrubs and bulbs, we are proud to offer our Lifetime Guarantee. Click here to see the detail - if at any time in the future, you are not happy with your hardy plants, call us and we will replace the product for FREE - all we ask is you pay the original PP&I only.

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