Customer Reviews via Feefo

There was a problem with payment which they informed me by letter, don't know why they did not email me. When delivered the package was left outside the door and was not found until 10 pm soaking wet when I went to check that the car was locked, no excuse for this as I was in all day and the doorbell works perfectly.

On line order very straight forward
Good quality on purchased items

the service was very good, one or two geraniums look a bit sad but will hopefully pick up. the rest were lovely
vey good value for so many plants

Spoke to a very polite lady about a plant I was not too happy about when I received it...So happy when she said they would replace the plant.
I thought that the plant would be a little larger in order for me to plant directly outside in the garden when it arrived.....but still happy with my plant and with the service provided....good variety of plants offered in one place...

Ease of ordering, accurate delivery and plants all in good order.
Perfect packaging and arrived in good condition.

The plants came in perfect condition and on time so pleased will definitely order more
In such good condition and well protected

I was not very happy with my order of plants this time I received them in a terrible mess, It was as though the package had been thrown about the plants was not in their pots, soil was all over the place on both plants roots were broken and so was their leaves, may I suggests that canes be placed in the pots the full length of the plastic container to secure the plants. You could tell that your staff packed them well but they need that bit more of security from the people whom deliver our packages. I was not happy with having to save up for my plants for the deliver men to not care how we receive them. I am happy to say my plants are doing well after rescuing them from their miserable state.
I have used the plant feed before, I've found it to be ok

My order was delivered earlier than expected and although the box was a bit battered the items inside were all safely packed. Very glad I ordered them. Really great value.
The roses were packed really well. Everything included to make life easier. I will definitely be ordering again.

Plants arrived in one package but unfortunately one was quite badly damaged, contacted customer service by e- mail who replied next day and a replacement arrived two days later. A fantastic response, thankyou.
Good quality plants, well pleased with all aspects of the transaction.
Good quality plant, quick delivery

Received plants in very poor condition very disappointed Plants packed very badly box to small for plants
same as other---------------------

The plants supplied are good quality and well packaged. Received emails updating us of the dispatch of our order.

Only downside is the couriers being used don't offer much advanced warning of delivery that day, so that you can change it or ask them to deliver to a neighbour if out, like i do with other deliveries.
Lovely plant which the bees already adore. It is interesting to look at and hopefully it will thrive in our garden.

Exactly what we were looking for!

plants were well packed and delivery was as specified

Quick delivery.
Adequately packed.
Plants arrived in good order

Excellent thank you
Value for money - all very healthy plants

With regard to my complaint, they did respond by sending replacement plants but without any explanation'
Every lavender was seriously potbound and required a lot of work before they were planted. I am concerned they will not grow.

Excellent service.
excellent product, excellent service.

So far so good received the fruit trees 4/5/19 good condition cherry tree is now already showing it's leaves also the past tree showing buds just waiting for plum and apple to open buds very pleased
Excellent so far buds coming cherry tree already opening leaves

I love ordering from Garden Bargains, but of late their delivery service let them down very badly.
I ordered the Giant Strawberry...which took a good while to be dispatched. They finally got dispatched a few days before the Bank Holiday which meant that live plants was sitting at the depot for a week or so. By the time I got my plant they were looking a bit sorry for themselves.
You could see that the plants are of good quality, well packed, and in good condition but because they were cooked up in a box in the dark with no water that has taken its toll on them.
I am currently giving them a bit of TLC in the hope that they may spring back. I have also requested to return them, and awaiting a reply.

UPDATE: I am happy to say that I was refunded, and Strawberries are trying their hardest to bounce back.

Excellent compost product at a very attractive price and free carriage charge.......its a win win in my opinion
Ideal size, good quality ...

Order was well packed, and arrived on time, plants were in a healthy condition.
Arrived safely anb in good condition

Communication is good.
Plant was originally in good condition but was not securely packaged and so had been knocked about in transit.

I have waited for 2 months for delivery, with no communication at all. Glam rock hortensia is in pitying condition, only Premium Strawberry Planters are of good quality. After from the other order I got broken raspberry and broken black currant.

Impressed how this company has improved its service on all levels over the past few years.... whereas the Nations favourite, T & M have gone to the dogs, literally!

Nice little plant arrived promptly and well packed.
Excellent plant, exactly as described.

The packaging was first class so no plants were damaged at all and they are of the best quality. The order was delivered three days earlier than we expected and the price was very reasonable. Absolutely first class service! We are very happy customers
Reasonably priced, very good quality seedlings. Absolutely delighted

Had aproblem with my order which was sorted out quickly and to my satisfaction.Plants arrived well packaged and in good condition
Strong plug plants in great condition

Good quality and quick delivery.
Good quality sturdy plants

Quick reliable service good value for money

The first delivery was not up to scratch,so I e-mailed them and they replaced my order no problem,but I was not happy with the delivery company who must throw the parcel about and you end up with lots of flowers and leaves,also delivery is a knock on doors and parcel left on doorstop. Look
Delivery let them down,rubbish.

Great value and always arrive in tip top condition

Quality compost

Plants look good apart from one Nerine Bulb which was soft and of no use I do hope other plants will be a success
Healthy looking have yet to decide on planting spot

Excellent in every aspect.
Excellent in every aspect.

Items were on delayed delivery but even allowing the full 10 working days for delivery, they hadn?t arrived. I had to chase up only to be told there had been a delay. It was a further 4 days after that. A simple system of marking such items with an alert so that an email be sent automatically to all those customers about additional waiting time would solve the problem. Most people are happy enough to wait longer as long as they know in advance.

The item themselves were good although the Abyssinian banana plant was a bit battered.

Standard Fuschias arrived in excellent condition so much so that a couple of days later I ordered another 2. The original 2 arrived 1 day after ordering.

Delivered when specified, and although I feared for the plants after seeing the damage to the parcel, they were remarkably healthy. Have had plants in the past from other sellers that were half dead upon delivery.
Just what I wanted and at a very reasonable price.

Arrived a day after ordering in excellent condition. Ordered the same day as two others arrived in great condition and at a good price from GB's

Plants arrived damaged. These were immediately replaced. Great customer service.

Easy to order, quick delivery
This was not what i was expecting a pathetic stump in a pot, wrapped in a plastic bag. It looked like it had been turned out of a pot, thrown for a dog a couple of times and then tossed back into pot addressed and thrown into a van. I have done my best to revive it but don?t think it?s going to make it! What a complete waste of money!

Plants arrived well packaged all plants were of good quality. I was wary as the hibiscus plants I ordered still are not showing any sign of life as yet. However the oleanders have restored confidence in me to order future products.
what more can I say % stars.

Both orders came together in box outer case was damaged plant put into box first plug case put on top of plant damaging plant during carriage
outer branches damaged had to cut away from plant