Customer Reviews via Feefo

What our customers think...
FeeFo
372 review entries over the past 30 days
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Pink Oleander Standard 80-100cm
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Plant not for me
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Ok thanks
Review Submitted: 16/07/2018 - 18:00:00
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Jasmine azoricum Lemon Scented Jasmine
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Every order has been delivered quickly and in excellent condition. I have had no problems with anything to date and can order with confidence.
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This plant arrived in perfect condition with flowers and loads of foliage. It was a beautiful plant well worth the money. I liked it so much I ordered a second.
Review Submitted: 16/07/2018 - 23:57:12
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Pair of Italian Cypress Trees Cupressus sempervirens
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Excellent service and will use again
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Excellent specimen
Review Submitted: 16/07/2018 - 16:15:01
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A pair of 'Riverside Mix' Pre-Planted Baskets
Plants undamaged. Ready to take off.
Review Submitted: 15/07/2018 - 09:51:55
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Phoenix canariensis - Canary Island Date Palms
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Order palms arrived on time, carefully wrapped at a great price
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The palms were in great condition and appear to have settled well.
Review Submitted: 16/07/2018 - 07:55:29
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Complete Patio Potato Growing Kit
,
Review Submitted: 15/07/2018 - 23:10:06
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Bottlebrush Plant Callistemon citrinus
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great service cant fault at all
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arrived in great condition.. looking forward to the plant growing and having great flowers..
Review Submitted: 16/07/2018 - 12:13:07
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Pair Of Pre-Planted Designer Mix Hanging Baskets
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Easy ordering quick delivery excellent flowers
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I have bought these hanging baskets excellent product plenty of flowers colours wonderful would buy again
Review Submitted: 16/07/2018 - 19:42:26
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Pair 'Boulevard Patio Clematis'
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Company is wonderful...courior service was terrible!!! The driver just dumped the plants by my front door in the blazing sun! Box split and soil everywhere inside the box!!
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Plants were much more substantial than I thought they would be! Perfect!
Review Submitted: 15/07/2018 - 23:26:30
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Groundcover Rose Bundle
Excellent service, extremely well packed, delivery of beautiful plants on time.
Review Submitted: 16/07/2018 - 06:30:09
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Deutzia ‘Yuki Cherry Blossom'
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Quick and efficient
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These plants were all hoped they would be
Review Submitted: 16/07/2018 - 08:09:57
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Pink Oleander Standard 80-100cm
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EAsy to deal with and packaged ok
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look very health although flowers starting fall off
Review Submitted: 14/07/2018 - 13:53:44
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Buddleia 'Flower Power'
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customer services very slow to answer quireis
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very good plant has taken well to replanting
Review Submitted: 13/07/2018 - 16:00:31
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YG Discount Club 1 Year Membership
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Dispatch in good time
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good
Review Submitted: 13/07/2018 - 22:28:11
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4 Heavy Duty Pots
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GardenBargains kept up their promise of excellent customer services
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The pots were just what I required,also the quality was good
Review Submitted: 13/07/2018 - 04:40:58
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'Stella' Cherry Tree
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Had a few prombles with plants dieing
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Hope these just live
Review Submitted: 13/07/2018 - 06:49:57
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Tree Planting Kit for 2 Tree
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very easy to deal with
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great value
Review Submitted: 13/07/2018 - 06:45:15
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Tibouchina urvilleana ‘Rich Blue’
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They have a good choice of products/plants
The plants arrived quite quickly and well packaged.
Would use this company again.
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In good order and had quite a lot of buds and new growth. I kept my lest Tibouchina for about 6 years outside and never took it in or covered it for the winter, but this year we had a particularly bad one that killed it.
It has been difficult to find a replacement so was extremely pleased to find one here.
Review Submitted: 13/07/2018 - 08:14:23
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French Lilac - Syringa - 3 x 2L
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Good service
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Lovely healthy plants
Review Submitted: 13/07/2018 - 07:49:15
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'Stella' Cherry Tree
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very good
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so far very good
Review Submitted: 13/07/2018 - 08:57:37
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New Zealand Christmas Tree 'Metrosideros excelsa'
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Again, excellent delivery and secure package
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Bigger plant than what I was expecting so was pleasantly surprised.
Review Submitted: 13/07/2018 - 00:12:31
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Pink Oleander Patio Half Standard 60-70cm
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Excellent service
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Lovely Oleander, very healthy and well presented.
Review Submitted: 12/07/2018 - 20:03:15
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YG Discount Club 1 Year Membership
Easy website to use
Review Submitted: 12/07/2018 - 15:27:15
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Berry Garden Collection
Everything I have had has arrived in fair to excellent condition, there customer service has been great.
I have a couple of small niggles but not every little plug takes I suppose, plus my willow wand is still quite simply a wooden wand after following the care sheet to the letter. Time will tell, overall, happy enough.
Review Submitted: 12/07/2018 - 16:41:55
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Petunia Frenzy Mixed 20 pack
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arrived in time but plants were poor
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half of the plants were broken in 2 and the rest had many broken flowers
GardenBargains Comments
I'm sorry to hear this. Please send details of how many failures you've suffered to CS@yougarden.com and we'll address this for you.

Chris
Customer Service Executive
Review Submitted: 12/07/2018 - 09:13:25
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NEW Power Daisy Collection
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Garden bargains have been excellent supplying many plants this year - would highly recommend them!
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Excellent products, service and fast delivery - first class company will buy from them again...
Review Submitted: 12/07/2018 - 17:27:23
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NEW Power Daisy Collection
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Plants arrived on time, packed very well.
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Excellent service, delivery on time.
Review Submitted: 12/07/2018 - 06:22:34
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Pair Of Pre-Planted Designer Mix Hanging Baskets
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I had to send 2 emails plus photographs about the condition of the first set of baskets I received. Possibly took about 10 days to recifly the matter. On the plus side I did receive 2 very nice baskets in the end.
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I have chosen to put a rating of good for the baskets which the second ones are but the first set that I received were awful and I was totally disappointed. I think they were too long in transit and had suffered very badly.
GardenBargains Comments
I'm pleased to hear that you have received good quality replacements - I'm sorry to hear the process took a little longer than usual on this occasion.

Chris
Customer Service Executive
Review Submitted: 12/07/2018 - 05:28:52
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Groundcover Rose Bundle
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beautiful plants arrived in really good packaging and very quickly .really delighted
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only one out of the six seems very small and fragile
Review Submitted: 12/07/2018 - 16:14:40
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Fragrant Lavender Collection
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overall experience good, maybe could be a wee quicker with despatch of goods
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package arrived with slight damage to corner, would say poor courier carriage, as a result 4 plants in poor condition, will hopefully see full benefit of these plants next year if they survive our winter
Review Submitted: 12/07/2018 - 11:49:22
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'Pride of Madeira' Echium candicans
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thanks
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goog strong plants
Review Submitted: 12/07/2018 - 10:17:37
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Geranium Cabaret Mixed 20 pack
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Great service thank you.
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First class plants
Review Submitted: 12/07/2018 - 07:32:19
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Geranium Cabaret Mixed 20 pack
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Great ��
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Great
Review Submitted: 12/07/2018 - 07:52:36
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Hydrangea 'Glam Rock'
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We’ll pack items always arrive in good condition and quick delivery
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Nice healthy looking plants
Review Submitted: 12/07/2018 - 08:48:37
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Petunia Tumbelina Belinda plug plant
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They should not send out weedy plants
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I received the petunia plugs and they were weedy and very dry. I complained and they sent me more but they were just the same so it was a complete waste of money as far as I am concerned and I will not be shopping with them again.
GardenBargains Comments
I'm sorry to hear this - please send us some some photos at cS@yougarden.com so we can look into this for you as soon as possible.

Chris
Customer Service Executive
Review Submitted: 11/07/2018 - 07:12:15
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Pink Oleander Patio Half Standard 60-70cm
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Easy ordering system and communication when plants despatched, also able to track delivery, important especially in this hot weather.
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Received as described and in good condition
Review Submitted: 11/07/2018 - 10:15:00
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Lilac Syringa 'Josee' Standard
Thought it should have been quicker delivery this was for a birthday present so was late.
GardenBargains Comments
I can see that your order was dispatched within the time frame provided in your confirmation email; I'm sorry to hear that this was not suitable for you on this occasion.

Chris
Customer Service Executive
Review Submitted: 11/07/2018 - 12:10:40
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Hardy Agave americana 'Mediopicta'
I have e mailed garden bargains and given my reasons I expected a personal response from them not for them to pass me on to you. I now feel justified in asking for my money back as it is likely that 2 of the 3 plants ordered will not survive.
GardenBargains Comments
Please accept my apologies for the delay in replying to your email - I have now replied and look forward to receiving your response soon.

Chris
Customer Service Executive
Review Submitted: 11/07/2018 - 09:21:07
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Lilac Syringa Palibin Standard
No response to email sent to customer service regarding complaint which also had photos attached.
GardenBargains Comments
I can see that one of my colleagues has arrange replacements for you now - please accept my apologies for the delay in replying on this occasion.

Chris
Customer Service Executive
Review Submitted: 11/07/2018 - 15:28:36
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Buddleia 'Flower Power'
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pleasant and polite telephone staff. I had a problemwith y payment card but this was quickly and efficiently sorted out.
Product:
plant arrived in a good condition, unfortunately due to the extremely hot weather I have not been able to plant this properly just yet.
Review Submitted: 11/07/2018 - 14:00:01
372 review entries over the past 30 days
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