Customer Reviews via Feefo

What our customers think...
Service Total 90%
Service Total
109 review entries over the past 30 days
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Standard Holly Trees with Gold Planters
Service:
The service was excellent. I have no complaints. The trees were well packaged and arrived safely.
Product:
I loved the trees but a little disappointed at the size. They were a little smaller than I expected. However, they both had a lovely show of berries and although I think they are too small to go outside my door this Christmas they should be a lovely size by next Christmas.
Review Submitted: 17/11/2017 - 00:34:40
Service Rating:
Service Rating
Product Rating:
Product Rating
Complete Spring Flowering Bulb Collection
Service:
Fast effecient
Product:
Fast effecient purchase and delivery. Bulbs appear to be of good quality
Review Submitted: 17/11/2017 - 03:38:49
Service Rating:
Service Rating
Product Rating:
Product Rating
Trailing Hardy Pansy 'Cool Wave'
Service:
Fast delivery & well packaged
Product:
Lovely
Review Submitted: 17/11/2017 - 11:23:52
Service Rating:
Service Rating
Product Rating:
Product Rating
Trailing Hardy Pansy 'Cool Wave'
Service:
The delivery van broke down and delayed arrival of live plants by a few days.
Product:
Considering they were delayed in transit.
GardenBargains Comments
We are sorry to hear that the delivery van broke down, sadly this is not something we can control. if the plants were to be damaged in anyway due to this we would have of course sent out some replacements. We are pleased however to hear that the plants are doing ok.

Katy Rogers
Customer Service Assistant
Review Submitted: 17/11/2017 - 08:57:21
Service Rating:
Service Rating
Product Rating:
Product Rating
Patio Standard Roses Collection
Service:
Quick delivery excellent product kept up to date on delivery
Product:
Ordered these last year & have flowered all summer & still are so decided to order some more
Review Submitted: 17/11/2017 - 21:03:24
Service Rating:
Service Rating
Product Rating:
Product Rating
Patio Standard Roses Collection
plants arrived in good condition
Review Submitted: 17/11/2017 - 10:00:40
Service Rating:
Service Rating
Product Rating:
Product Rating
DeLuxe 14 Ingredient Wild Bird Food Mix 12.75kg
Service:
Incredibly fast and efficient service, very easy to order and great value for money too.
Product:
The best quality bird food I have ever used, with he widest selection of top quality ingerdients. This is just what you need if you want to attract the most birds in to your garden - I have had 9 different types of bird this week alone!
Review Submitted: 17/11/2017 - 09:49:18
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Plant Warming Fleeces 1.25m x 0.8m
Great service will use it again & again
Review Submitted: 16/11/2017 - 12:53:14
Service Rating:
Service Rating
Product Rating:
Product Rating
Climbing Rose 'Compassion'
Service:
great customer service, have had issues with plants and they have always replaced any problems, have no fear about purchasing from here.
Product:
these are replacements as March '17 roses never lived.
Hoping for a better result from these, but dormant at present, so wait and see will update in Spring if same problem arises.
Review Submitted: 15/11/2017 - 09:13:14
Service Rating:
Service Rating
Product Rating:
Product Rating
Mini Orchard Fruit Tree Collection
Service:
Plants were delivered when they said and we're in good condictionary, we followed the clear instructions providea.
Product:
So far so good. Will be able to judgenjoy more accurately next year.
Review Submitted: 15/11/2017 - 21:50:14
Service Rating:
Service Rating
Product Rating:
Product Rating
Complete Orchard Tree collection - 4 trees
Service:
Excellent value and as always good reliable plants
Product:
I have had numerous trees from garden bargains and quality of the trees are brilliant all the trees i have had over the years have yielded me plenty of fruit and are still doing so now
Review Submitted: 15/11/2017 - 22:13:36
Service Rating:
Service Rating
Product Rating:
Product Rating
'Victoria' Plum Tree
Service:
east to order.
Product:
arrived in good condition and are now planted in the garden.
Review Submitted: 15/11/2017 - 20:06:22
Service Rating:
Service Rating
Product Rating:
Product Rating
Complete Orchard Tree collection - 4 trees
Service:
The standard of service that I received was very helpful and efficient.
Product:
Trees were in very good condition and they are worth the money.
Review Submitted: 15/11/2017 - 18:57:14
Service Rating:
Service Rating
Product Rating:
Rating Not Provided
Duo Fruit Tree - Pear Conference & Concorde
Service:
Helpful staff. Tree arrived promptly
Product:
Only just planted but looks ok
Review Submitted: 15/11/2017 - 07:08:25
Service Rating:
Service Rating
Product Rating:
Product Rating
Duo Fruit Tree - Apple Bramley & Braeburn
Service:
our first tree died, garden bargains replaced it as soon as was possible. very impressed with the service, we have had items before and are always satisfied
Product:
the tree arrived in good condition, planted immediately and looks healthy
Review Submitted: 15/11/2017 - 08:37:09
Service Rating:
Service Rating
Product Rating:
Product Rating
Duo Fruit Tree - Apple Bramley & Braeburn
Service:
Delivered on time and within scales.
Product:
Plant looks healthy and of good quality
Review Submitted: 15/11/2017 - 08:04:01
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair Bush Cherry 'Athos' in 3L pots
Service:
No problems
Product:
No problems
Review Submitted: 15/11/2017 - 06:57:17
Service Rating:
Service Rating
Product Rating:
Product Rating
Pair of Rose 'Best of British' 3L pot
Service:
Roses arrived in a cardboard box. All soil had come out of pots. Not good.
Product:
The roses seeed in good condition.not looking quite so healthy now but hoping they will improve.
GardenBargains Comments
Sorry to hear that the compost was shaken out of the pot in transit. This sometimes happens with freshly-potted roses such as this if they receive a rougher than normal ride, however it will not affect the long term performance of the plant - so please plant it with confidence.

Will
Head of Customer Service
Review Submitted: 14/11/2017 - 07:29:21
Service Rating:
Service Rating
Product Rating:
Product Rating
Mixed Species Crocuses
Service:
Even when I emailed asking when items would arrive and was told wallflowers which were ordered would be posted on Oct 30th alas am still waiting'other item was not fit to send so 1 star for that email informing me. Won't use again.
Product:
They looked like old stock and took ages to arrive
GardenBargains Comments
I am sorry that we couldn't fulfil your order in full.

As explained, you ordered some end-of-season items from our Sale section, and regrettably the last few of these were not of sufficient quality to dispatch.

The wallflowers were on pre-order, however you elected to cancel this part of the order.

Will
Head of Customer Service
Review Submitted: 14/11/2017 - 07:18:19
Service Rating:
Service Rating
Product Rating:
Product Rating
Duo Fruit tree - Plum Victoria & Czar
Service:
WELL PACKAGED. INFORMED WHEN DELIVERY WOULD HAPPEN.
Product:
Dormant plant with good rootstock.
Review Submitted: 14/11/2017 - 14:30:20
Service Rating:
Service Rating
Product Rating:
Product Rating
Garden Glamour Rose Bush Collection with Decorative Pots
Service:
good service
Product:
time will tell look ok
Review Submitted: 14/11/2017 - 09:12:49
Service Rating:
Service Rating
Product Rating:
Product Rating
Mini Orchard Fruit Tree Collection
Service:
When you order online, you are never certain about what you going to get. Their service was great. Very prompt and delivered as expected
Product:
Very good plants. I already had the place all prepared. Two in the ground and the apple in a pot for the first year. Highly satisfied. Good instructions. Will go back to them again
Review Submitted: 14/11/2017 - 14:33:21
Service Rating:
Service Rating
Product Rating:
Product Rating
The Ultimate Winter Hardy Shrub Collection
Service:
Very good service thankyou
Product:
They all look healthy hopefully all will grow this time.
Review Submitted: 13/11/2017 - 10:53:02
Service Rating:
Service Rating
Product Rating:
Product Rating
The Ultimate Winter Hardy Shrub Collection
Service:
Delivery dates can be a bit vague, so I am sometimes away when delivered and plants suffer..
Product:
Had similar before and was very pleased. Hopwe for same this time.
Review Submitted: 13/11/2017 - 10:10:46
Service Rating:
Service Rating
Product Rating:
Product Rating
The Ultimate Winter Hardy Shrub Collection
Service:
good products, delivery could be faster
Product:
healthy plants good variety great discounted price
Review Submitted: 13/11/2017 - 14:02:42
Service Rating:
Service Rating
Product Rating:
Product Rating
The Ultimate Winter Hardy Shrub Collection
Service:
first class
Product:
FABU LO US and quick
Review Submitted: 13/11/2017 - 15:28:10
Service Rating:
Service Rating
Product Rating:
Product Rating
Patio Standard Roses Collection
Service:
Good all round service.
Product:
Good strong plants.
Review Submitted: 13/11/2017 - 19:16:23
Service Rating:
Service Rating
Product Rating:
Product Rating
The Ultimate Winter Hardy Shrub Collection
Service:
The package arrived in good time and in perfect condition. The bare root plants had previously been soaked and were bundled together in waterproof packaging with no leaks or damage to plants.
Product:
The selection of plants was very good with the possible exception of one plant which has a maximum growth height of 10-15 ft while the rest have an average height of 3-6 ft.
Review Submitted: 13/11/2017 - 10:41:51
Service Rating:
Service Rating
Product Rating:
Product Rating
The Ultimate Winter Hardy Shrub Collection
Service:
Good product, good packaging, arrived as specified.
Product:
Good quality bare root shrubs, with clear labelling and instructions.
Review Submitted: 13/11/2017 - 20:54:14
Service Rating:
Service Rating
Product Rating:
Product Rating
Duo Fruit tree - Plum Victoria & Czar
Service:
very easy website to use plants well packed
Product:
cant wait until next year
Review Submitted: 13/11/2017 - 10:04:36
Service Rating:
Service Rating
Product Rating:
Product Rating
Japanese Maple (Acer) Plant Collection - 3 varieites in 3L pots
Service:
Really disappointed that the 'special' offers on ordering were all out of stock - available 3 days later at full price. Response from customer services was, basically, hard luck. If the website can be written to make special offers, surely there should be a check that they are available?
Product:
Arrived in good condition and look very healthy
Review Submitted: 10/11/2017 - 12:04:05
Service Rating:
Service Rating
Product Rating:
Product Rating
Hardy Perennial Collection
Service:
Excellent in my view
Product:
Products very good but the delivery is very poor.
My first consignment came totally shaken around and completely mixed up leaving the labelling totally useless.
The replacement consignment came in exactly the same way but i will endeavour to sort it out as presumably any further orders will result in the same mess.
I am not at odds with Garden Bargins their plants are very good and they were extremely kind in sending a replacement order free of charge, it is the delivery couriers that are at fault as it seems that even labelling the box with arrows saying up is not enough.
Maybe the drivers should go back to school and learn to read and understand basic signage. Wouldn,t like to receive a chrystal chandelier delivered by them ,you would need a few tubes of superglue i think.
Thanks for letting me rant but it is very annoying that basic instructions cannot be carried out.
Harold Craig
Review Submitted: 10/11/2017 - 20:27:16
Service Rating:
Service Rating
Product Rating:
Product Rating
Clematis 'Princess Diana'
Service:
Goods supplied were in good order.
Product:
The plant arrived in good condition and was planted straight into the garden space. It is still flowering and looks good.
Review Submitted: 09/11/2017 - 08:51:17
Service Rating:
Service Rating
Product Rating:
Product Rating
Hardy Cotton Palm Washingtonia robusta
Service:
Fast delivery, thanks.
Product:
Large plants very healthy
Review Submitted: 09/11/2017 - 08:13:03
Service Rating:
Service Rating
Product Rating:
Product Rating
Japanese Maple Acer Collection
Service:
prompt action
Product:
They all look good and coming on nicely
Review Submitted: 09/11/2017 - 08:49:54
Service Rating:
Service Rating
Product Rating:
Product Rating
Japanese Maple Acer Collection
Service was faultless
Review Submitted: 08/11/2017 - 09:46:18
Service Rating:
Service Rating
Product Rating:
Product Rating
Trailing Hardy Pansy 'Cool Wave'
Service:
prompt delivery, good price and the bonus of 12 pansy Mix plants
Product:
Plants looked fine & healthy on arrival. Growing on at present as advised in paperwork
Review Submitted: 08/11/2017 - 17:05:19
Service Rating:
Service Rating
Product Rating:
Product Rating
Rose 'Babylon Eyes' Collection
Service:
Wonderful ,I now have my garden in flower for winter, lovely panties
Product:
Very good ,now potted on in greenhouse ready for summer
Review Submitted: 08/11/2017 - 07:15:18
Service Rating:
Service Rating
Product Rating:
Product Rating
Pansy 'Frizzle Sizzle' Mix
Service:
Fantastic service and delivered very quickly after ordering and hadn't been in the post for a week like some competitors WELL DONE
Product:
Fantastic large plants with good roots well packaged and protected. Exceptional quality and value for money.
Definitely will buy more next year.
Well done
GardenBargains Comments
Thank you very much for the feedback, we look forward to hearing from you in the future.

Terry Falcone
Customer Service Assistant
Review Submitted: 07/11/2017 - 16:38:55
Service Rating:
Service Rating
Product Rating:
Product Rating
Duo Fruit Tree - Apple Bramley & Braeburn
Service:
Good quality plant delivered on time
Product:
Good plant as expected
Review Submitted: 07/11/2017 - 13:34:03
109 review entries over the past 30 days
CALL US ON 03332 021061more
LIFETIME GUARANTEEmore
CS@GARDENBARGAINS.COMmore
ALL MAJOR PAYMENTS ACCEPTED
Paypal MasterCard Visa Delta Maestro Solo Visa Electron
Advanced Mail Order Verifone
FeeFo
Back To Top