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Frequently Asked Questions
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How do I contact you?
Our email address is queries@GardenBargains.com
Our postal address is Garden Bargains, Abacus House, 4 Papyrus Road, Werrington, Peterborough, PE4 5BH, although we will be able to offer you the best level of service via email, if you need to contact us by telephone or fax, our numbers are as follows:
Telephone: 0845 4 689 689
Fax: 0845 4 689 690
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How can I pay for the things I want to buy?
You can pay by most popular credit and debit cards over the phone or online. Additionally you can pay by cheque payable to ‘Garden Bargains’ if you post it to us at Garden Bargains, Abacus House, 4 Papyrus Road, Werrington, Peterborough, PE4 5BH.
Unfortunately we cannot accept payment by American Express or Diners Club credit cards.
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How will you send my order to me?
Whatever you order it will be packaged in tried and tested packaging to ensure that it arrives nursery fresh. Larger and heavier items will be sent using our carrier who will deliver whatever you have bought to your door. Smaller items are sent by Royal Mail and will be delivered by your local ‘postie’.
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Is it safe to send trees and plants in the post and will they arrive safely?
Yes – we send literally millions of plants through the post each season – these range from small seedlings to large fruit trees. In all but a very few cases they arrive safely. In the unlikely event you have a problem, get in touch with us immediately and we will sort it out to your satisfaction. Our unrivalled guarantee promises you total satisfaction or we will give you your money back.
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Will I receive a confirmation of my order?
Each order you place via our web site will be acknowledged by email – this normally happens within 1 hour of ordering and the message will confirm all aspect of your order including payment and anticipated delivery period. If there is a delay, we will let you know by email and will always endeavor to keep you updated.
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What do I do when I receive my goods?
All items will be accompanied with a detailed care and cultivation guide, which explains how to care for them not just upon receipt, but for the first season. This will explain how to plant and / or care for whatever you have purchased. If you would like to see an instructional video showing you how to plant your trees, go to www.GardenBargains.com and you can watch us show you how!
If you have any questions or queries in the future though, feel free to email us with any query you might have and we will get back to you – normally within 1-2 working days. The email address is queries@GardenBargains.com
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How do you decide on the P&P charge?
We want to ensure that every product you order arrives safely and in a timely manner. Therefore we include the cost of packaging, labour, postage and insurance in the amount we charge you. You will always see the shipping cost on the order form whenever you place and order. There is a standard charge of £4.99 although this may vary for larger or heavier orders.
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When will I receive my goods?
We despatch all orders promptly by post for many items and by parcel carrier for larger or heavier items. You should allow up to 21 days for delivery, although in most cases we deliver within 10-14 days. For some items we take pre-orders and ship them at the time stated on the web site. When you place an order with us, you will receive an order confirmation by email and this confirms the anticipated delivery date to you.
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Will you pass my email address to other companies?
We value the relationship we have with you and will never intentionally do anything to upset or offend you. When you first come to our web site and give us information about yourself, or place you first order with us, we will give you a number of choices. If you would like us to stay in touch with you and send you useful information and details of special offers from time to time, then we will. If you tell us that you would also like us to arrange for offers from carefully selected companies to be sent to you from time to time then we will also do so. In either case, if you ask us not to, we will abide by your wishes. If at any stage having asked for information to be forwarded either from ourselves or other selected companies you have a change of heart and would like to subscribe, please let us know and we will ensure that your wishes are carried out. See our Privacy Policy for full details.
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What if I am not happy with what I have received?
In all but a very few cases everything we send out will arrive safely, but in the unlikely event you have a problem, get in touch with us and we will sort it out to your satisfaction. Our unrivalled guarantee promises you total satisfaction or we will give you your money back. Our contact details are as follows:
Email: queries@GardenBargains.com
Or by post to: Garden Bargains, Abacus House, 4 Papyrus Road, Werrington, Peterborough, PE4 5BH
Telephone: 0845 4 689 689
Fax: 0845 4 689 690
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Here are some specific pieces of information relating to our Mini Orchard Collection and Fruit Trees
How tall will they grow?
Your trees have been grown on special roots which will ensure they remain compact and never get taller than 6 ft. They need to be planted 4 foot apart.
When will I be able to pick the first fruits?
You may get some fruit this year, but your trees will give bumper crops from next year onwards.
How many years will they grow for?
Once established, you trees will each give you up to 50lbs of fruit per year for over 50 years.
Can they be grown in pots?
They can be grown in pots, but ensure the pots are at least 30 litres in capacity and that you keep the trees well watered.